2012 marks the latest arrival of flu season in twenty-four years. So far, nurses remark how little flu they’ve encountered in the community, and it seems sick calls are fewer this year.
If the flu season is mild, the prodromal symptoms of Relational Aggression are virulent. Common symptoms include: nurses addressing coworkers with aggressive voices and or words, withholding information benefiting a coworker, speaking patronizingly, disregarding a coworker’s contribution to a conversation, or ignoring him or her altogether. These behaviors sprout in every workplace from time to time. When it happens at mine, I feel a bout of emotional flu coming on.
It is paradoxical. A nurse who’d go beyond the call of duty for quality patient care will turn and rip a carotid artery from the neck of a coworker with the ferocity of a wolverine, metaphorically speaking.
Reading recent posts of fellow nurse bloggers, it appears RA season is in full swing. Last week, Joni Watson at Nursetopia blogged about Emotional S & M Nurses and Sounding Boards; Kathleen Bartholomew blogged about RA at NurseTogether.
Last month I read When Nurses Hurt Nurses by Cheryl Dellasega, PhD. She defines Relational Aggression as
“…gossip, exclusion, teasing, tormenting, undermining, cyber slamming, and a host of other verbal and social behaviors designed to wound another person.”
Dellasega encourages nurses stop RA through identifying their own behavior perceived as aggressive by their coworkers. She unfortunately notes, however, most hardwired aggressors aren’t interested in reading a book like When Nurses Hurt Nurses (probably because their behavior works for them). She suggests coping with RA by
“learning to communicate effectively, adjusting your attitude, collaborating around a common goal, managing stress, and sometimes just forgiving…”
I’m practicing her advice. Some days it works. Other days, I want to lash out, “I am not ignoring your snarkiness because I’m stupid, or don’t recognize your aggressive behavior. I am nice to you because I have integrity. I am a professional,” but I don’t (remember, learn effective communication). Instead, on those days, I resort to forgiveness. Joni Watson provided a lovely affirmation by Mother Theresa titled Anyway. Wish me luck.
Instead of mandatory flu shots, perhaps nurses need vaccination against Relational Aggression.
Sometimes, work feels like the flu.
Have you experienced relational aggression at work, regardless if you are a nurse? How do you cope with it?